Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our website.
TrueModern utilizes the latest technology for shopping and ecommerce security. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password are stored in an encrypted format at all times. This website, and more importantly all user information, is further protected by a multi-layer firewall based security system. Visa, Mastercard, and American Express and QUICK SSL also take significant security measures to protect your information. To ensure that your connection is secure, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the (URL) window of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
SHIPPING DAMAGES: ALL FURNITURE DELIVERIES MUST BE INSPECTED FOR DAMAGE AT THE TIME OF DELIVERY. ANY DAMAGE MUST BE NOTED WITH THE DRIVER. DO NOT ACCEPT DAMAGED ITEMS. TRUEMODERN IS NOT RESPONSIBLE FOR ANY DAMAGED ITEMS ACCEPTED BY THE CUSTOMER REPORTED AFTER THE TIME OF DELIVERY. Sometimes your furniture may get damaged in transit. The only way TrueModern can file a claim with the shipping companies is if you refuse it at the door. Please politely ask the drivers to wait while you unpack the furniture. It will be worth the wait and will save us all trouble later on.
After we have verified and received approval on the credit card, your order will be processed for shipment. Incorrect billing data or missing information may delay your order. All large furniture items may require special processing due to size and or weight. Elevate Home LLC will notify customers by email who have placed orders for items that are out of stock. All items normally ship within 1 week. Please contact firstname.lastname@example.org for any shipping inquiries. TrueModern offers a standard curbside delivery, anywhere in the country. This “curbside service” will deliver the furniture to the shipping address, but will not bring the items into the house or business. This service charges 10% of invoice. We also offer "Inside Delivery," aka "Threshold Delivery," for a charge of 25% of invoice. This service will typically bring the furniture (large items only) through the front door just past the FIRST threshold. This service varies from city to city. Please email@example.com for more information. These additional shipping charges are calculated at the time of checkout. The shipping company will call and arrange the exact time of delivery. All small items (including all bedding and nightstands) will ship via FedEx ground. All TrueModern large deliveries to the 48 contiguous states will be made by common carrier. You must provide a street address as we cannot deliver to P.O. Boxes. TrueModern does not provide installation or assembly of furniture into residences or businesses. Installation or assembly of furniture into residences or businesses may be available through the shipping company. Any costs for installation or assembly of furniture into residences or businesses are the responsibility of the purchaser and not TrueModern, unless otherwise arranged with TrueModern. Some TrueModern furniture requires some assembly. Please specify if there are any abnormal shipping restraints. It is very important to know in advance about any long staircase or narrow streets. Please firstname.lastname@example.org with any concerns. For shipping outside the 48 contiguous states, please email@example.com.
All shipments from TrueModern are insured against damage and loss. SHIPPING DAMAGES: ALL FURNITURE DELIVERIES MUST BE INSPECTED FOR DAMAGE AT THE TIME OF DELIVERY. ANY DAMAGE MUST BE NOTED WITH THE DRIVER. DO NOT ACCEPT DAMAGED ITEMS. TRUEMODERN IS NOT RESPONSIBLE FOR ANY DAMAGED ITEMS ACCEPTED BY THE CUSTOMER REPORTED AFTER THE TIME OF DELIVERY. Sometimes your furniture may get damaged in transit. The only way TrueModern can file a claim with the shipping companies is if you refuse it at the door. Please politely ask the drivers to wait while you unpack the furniture. It will be worth the wait and will save us all trouble later on.
It is very helpful if you can provide pictures of the damage in order to speed up the claims process and allow us to expedite a new item to be delivered to you.
All of our products have a one-year warranty against manufacturer's defects. A digital picture is required for all product liability claims. In the case of a manufacturer's defect, TrueModern will provide a replacement or replacement parts.
TrueModern only accepts exchanges and returns within 14 days of delivery. Customers should retain all original packaging in order for a return to take place. If the item does not include the original packaging, the item can be re-packed at a third party shipping facility at the customer’s expense. If the return is not due to damaged merchandise, you will be responsible for the shipping cost back to TrueModern. Please contact firstname.lastname@example.org for more information.
What is your Cancellation Policy?
Orders are sent into production 48 hours after being placed. If you would like to cancel your order for a full refund, you must do so within 48 hours.. Please email email@example.com with your order number and cancellation request.