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| How do I set up a account? |
| Here at TrueModern we only ask you to set up an account at the time of checkout. After you have finished your shopping and have decided to checkout, you will be asked to enter your previous customer ID, or set up a new account. Once the checkout process has been completed, your account information will be safely stored in our database for the next time you return to TrueModern. Just login as an “Existing Customer” for fast and easy checkout. |
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| What are my payment options? |
| TrueModern currently accepts VISA, MASTERCARD, and AMERICAN EXPRESS credit cards. You may safely enter your credit card number via our secure server, which encrypts all submitted information via LinkPoint SSL. Please note, Elevate Home LLC will show up on your bill. We also except checks. Your order will be shipped 2 to 5 days after your check has cleared our bank. Please call to arrange payment by check. |
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| Can I order by Phone or Fax? |
| For phone orders please call 1.866.981.0207. We will be glad to help with your purchase. We are available 9AM to 5PM PST, Monday through Friday.
We can accept fax orders at 1.510.981.0208. We do not accept wholesale orders via fax. Please send an email confirming that your fax has been sent to sales@truemodern.com.
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| Will I be charged sales tax? |
| TrueModern is required by law to charge sales tax on all orders shipped within the state of California. Sales tax will be calculated at the time of checkout. No sales tax will be applied to orders shipped to addresses outside California. |
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| Is the TrueModern site secure? |
| TrueModern utilizes the latest technology for shopping and ecommerce security. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password are stored in an encrypted format at all times. This website, and more importantly all user information, is further protected by a multi-layer firewall based security system. Visa, Mastercard, and American Express and LinkPoint also take significant security measures to protect your information.
To ensure that your connection is secure, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the (URL) window of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
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| How can I contact TrueModern? |
| Mailing Address:
TrueModern
c/o Elevate Home LLC.
2729 Acton Street Berkeley, California
94702.
Contact us by email at info@truemodern.com. Please note that returns do not get shipped to this address. Please email help@truemodern.comfor all returns. |
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| What are your shipping policies? |
| After we have verified and received approval on the credit card, your order will be processed for shipment. Incorrect billing data or missing information may delay your order. All large furniture items may require special processing due to size and or weight. Elevate Home LLC will notify customers by email who have placed orders for items that are out of stock. All items normally ship within 1 week. Please contact shipping@elevatehome.com for any shipping inquiries.
TrueModern offers a standard curbside, anywhere in the country. The shipping cost is calculated from the total cost of the large furniture items within your shopping cart.
Large item shipping charges: $300 - $399.99 = $30, $400 - $499.99 = $40, $500 - $599.99 = $50, $600 or more = $60.
Please add a additional $50 dollars for inside the front door delivery.
These large items include the twin bed, low dresser, changing table dresser, dresser, tall dresser, low bookcase, tall bookcase, and crib. The shipping company will call and arrange the exact time of delivery. This “curbside service” will deliver the furniture to the shipping address, but will not bring the items into the house or business. All other items (including all bedding, and night stand) will be charged the standard Fedex rate. Deliveries to the 48 contiguous states will be made via Fedex Ground or by common carrier. These shipping costs are calculated at the time of checkout. You must provide a street address as we cannot deliver to P.O. Boxes. We do offer "Inside Delivery" for a additional $50.00 for the entire order. This service will typically bring the furniture through the front door just past the threshold. This service varies from city to city. Please email help@elevatehome.com for more information. TrueModern does not provide installation, assembly or physical delivery of furniture into residences or businesses. Installation, assembly or physical delivery of furniture into residences or businesses may be available through the shipping company. Any costs for installation, assembly or physical delivery of furniture into residences or businesses are the responsibility of the purchaser and not TrueModern, unless otherwise arranged with TrueModern. Some TrueModern furniture requires some assembly.
Please specify if there are any abnormal shipping restraints. It is very important to know in advance about any long staircase or narrow streets. Please contact shipping@elevatehome.com with any concerns.
For shipping outside the 48 contiguous states, please contact shipping@elevatehome.com.
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| Are the shipments insured? |
| All shipments from TrueModern are insured against damage and loss. If you suspect damage due to shipping, please carefully inspect and notify us immediately.It is the customers sole responsibility to notify TrueModern within 14 days: otherwise TrueModern will not be able to assist with this claim. It is very helpful if you can provide pictures of the damage in order to speed up the claims process and allow us to expedite a new item to be delivered to you. |
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| Does your product have any manufacturers warranty? |
| All of our products have a one year warranty against manufacturers defects. A digital picture is required for all product liability claims. |
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| Can I return or exchange my order? |
| TrueModern only excepts exchanges and returns within 14 days of delivery. Customers should retain all original packaging in order for a return to take place. If the item does not include the original packaging, the item can be re-packed at a third party shipping facility at the customers expense. If the return is not due to damaged merchandise, you will be responsible for the shipping cost back to TrueModern. Please contact help@elevatehome.com for more information. |
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